This Privacy Policy sets forth the terms under which Finish Auto Detail uses and protects the information provided by its users when using its website. This company is committed to ensuring the security of its users’ data. When we ask you to fill in personal information with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continuously review this page to ensure that you agree with these changes.
Information Collected
Our website may collect personal information, such as:
- Personal data: name, address, phone number, email address.
- Payment data: credit/debit card details (if applicable, through secure payment gateways).
- Browsing data: cookies, location (country), type of device (mobile, PC, tablet).
Additionally, specific information may be required when necessary to process an order, make a delivery, or issue an invoice.
Use of Collected Information
The information we collect will be used to ensure an optimal and personalized experience for our users. Primarily, the data will be processed to manage reservations, including handling and confirming requests made through our platform, ensuring the proper execution of the services we offer. Additionally, we will use the data to send confirmations and reminders, so that users are always informed about the status and details of their reservations.
Furthermore, the data will be used to provide customer support, which includes responding to inquiries, resolving issues, and offering assistance related to our activities and services. Lastly, with the user’s explicit consent, we may send promotions, such as special offers, discounts, and updates about our products or services, always respecting the user’s preferences and their right to modify or withdraw consent at any time.
This data processing will be carried out responsibly, in compliance with current data protection regulations.
Legal Basis for Data Processing
The processing of the personal data collected is based on the following legal grounds:
- User consent: Data will be processed only when the user has explicitly provided their consent, particularly in cases related to sending promotions, newsletters, or other optional communications.
- Necessity for service execution: Data processing is essential to manage and fulfill the services requested by the user, such as handling reservations, issuing invoices, or delivering products and services.
- Compliance with legal obligations: In certain cases, it will be necessary to process data to comply with applicable legal requirements, such as tax, accounting, or regulatory obligations.
All data processing will be carried out in accordance with the principles of transparency, legality, and proportionality as established by data protection regulations.
Sharing of Data with Third Parties
To ensure the proper provision of our services, we may share certain personal data with third parties, always in compliance with applicable data protection laws and solely for the purposes described below.
Firstly, the data necessary to process payments, such as credit or debit card information, will be shared with secure payment gateways, such as PayPal, Stripe, or other payment service providers. These platforms handle transactions securely and comply with strict data protection and encryption standards to ensure the confidentiality of financial information.
Additionally, for services related to logistics or maintenance, we may share information with logistics providers or cleaning personnel, as needed. For example, data such as name, address, and delivery time may be provided to companies responsible for transportation or to cleaning professionals to ensure the efficient execution of the requested service.
Finally, when required by law, we may share personal data with competent authorities, such as government agencies, tax authorities, or judicial bodies. This will only be done in compliance with legal obligations, such as official investigations, audits, or legal proceedings, ensuring that the request is legitimate and valid.
Data Security
We are committed to protecting the personal data of our users by implementing appropriate technical and organizational measures. We use data encryption for sensitive transactions and communications to ensure that the information is protected during transmission. Additionally, we adopt security measures such as firewalls, access controls, and protection against unauthorized access to safeguard the data stored in our systems.
At the organizational level, we have established internal security protocols to limit access to personal data to authorized and trained personnel. We also conduct regular audits and keep our systems and policies up to date to ensure that we are meeting the highest data protection standards.
User Rights
In accordance with applicable data protection laws, users have the following rights regarding their personal data:
- Access: The right to obtain information about whether we are processing their personal data and, if so, to access it.
- Rectification: The right to correct any inaccurate or incomplete personal data.
- Cancellation: The right to request the deletion of their personal data when it is no longer needed for the purposes for which it was collected or when the processing is unlawful.
- Objection: The right to object to the processing of their personal data in certain circumstances, especially in cases of direct marketing.
To exercise these rights, users can contact us through the following means:
- Email: [email protected]
- Form: Users can complete a contact form available on our website or request one by email.
We are committed to responding to requests within a reasonable time frame and in accordance with applicable laws.
Data Retention
Personal data will be stored for a maximum period of 365 days from the user’s last interaction or transaction. Once the purposes for which the data was collected have been fulfilled and this period has passed, we will securely delete the data in accordance with our privacy and data protection policies.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected, and therefore we are not responsible for the terms of privacy or the protection of your data on those third-party sites. These sites are subject to their own privacy policies, so it is advisable to review them to confirm that you agree with them.
Control of Your Personal Information
At any time, you can restrict the collection or use of personal information provided to our website. Every time you are asked to fill out a form, such as the user registration form, you can check or uncheck the option to receive information by email. If you have checked the option to receive our newsletter or advertisements, you can unsubscribe from it at any time.
This company will not sell, lease, or distribute the personal information collected without your consent, unless required by a judge with a court order.
Finish Auto Detail reserves the right to change the terms of this Privacy Policy at any time.